Support & Services : SCL

SCL’s Experience at Networking
SCL has been offering network installation and support services to its clients since 1985. The variety of LANs installed by SCL to-date includes the following transmission techniques implemented with Bus, Star, Hybrid and Ring topologies:

Synchronous Asynchronous
10Base2; 10Base5
10/100BaseT
Token Ring
Fibre Optic FDDI  

The network environment is implemented through the following different operating systems and platforms:

SCO UNIX
Novell Netware
Banyan Vines
Windows 3.1/95/98/2000,Me
Windows NT 4, 2000
Solaris for Sun and Intel
Linux  

LAN support offered by SCL to its customers includes the following services:

1. Study of the target building’s structure and the customer’s data requirements, in     order to propose proper cabling topology.
2. Physical installation of structured cabling, consisting of Hubs, Switches, Repeaters, Routers, Gateways and Bridges as per necessary requirement.
3.  Installation and commissioning of the Network Operating System, chosen by the     customer from a variety of platforms.
4. Customized configuration and implementation of the Network Operating System     for proper operation as required by the customer.
5. User level training on the LAN and on LAN-based applications.
6. Administrative level training to handle the Network environment.
7. LAN Management Services.
8. Hardware and software support, based on the maintenance contract.       

Maintenance rates are subject to the nature of the contract drawn between the customer and SCL. Yearly maintenance contracts are formulated both for hardware and software to ensure undisrupted work through adequate and prompt availability of services. Rates for yearly contracts are determined by the quantity of the equipment to be included in the contract.

In the event that no maintenance contract is signed between a customer and SCL, maintenance charges are determined on the following basis:

Per Call Maintenance Rates
Per call on-site maintenance rates depend on the nature of the maintenance contract signed with the customer, and therefore vary from client to client. In the case of remote sites as defined above, charges for board and lodging are payable by the customer at actuals.

Depot-Service Maintenance Rates
Charges for service at any SCL centre are 50% of per call rates. Carriage to and from SCL’s service depot is then the customer’s responsibility.

Types of Contracts Offered By SC

Regular Maintenance Contract
This contract is offered on a yearly basis to customers at a reasonable percentage of the hardware value. The contract covers costs for:

Preventive/Corrective Maintenance
SCL’s engineers are on call during working hours to respond to clients requiring corrective maintenance. Additionally, this contract entitles a client to regular preventive maintenance of equipment covered in the contract.

Back-Up Equipment
Back-ups are maintained for all crucial equipment, and provided to the customer when equipment repair cannot be completed within the time specified earlier. This <backup equipment remains at the customer’s site till the original is returned in fully operational condition.

Inventory of Spares
An adequate inventory of spares and supplies is maintained by all centres, and is used to repair customer equipment when required.

Service Contract
This contract is offered on a yearly basis to customers at a percentage of either the total hardware cost or the applicable regular maintenance contract cost. Under this contract, only preventive/corrective maintenance service is provided, and the customer bears the cost of spares if a replacement is warranted.

With a team of accomplished Systems Analysts, SCL has the resources and the requisite skill base required for assessing an organization’s needs and designing solutions that best fit those needs. Such solutions might involve hardware specifications, software specifications, training of staff, and/or re-engineering of the organization’s existing procedures to optimise the benefits gained from computerization.

Listed below are some of the major organizations/projects that have conscripted SCL’s consultancy services to date:

The Bank of Khyber
Systems Analysis, Design, Development and Implementation of complete banking system including Retail Banking, Trade Finance and Treasury Systems.
Study and Feasibility Report on setting up of Inter Branch Communication Network using Satellite and Fibre Optics links.

Union Bank Limited
Systems Analysis, Design, Development and Implementation of complete Retail Banking system.

Pak Telecom Mobile Limited
Systems Analysis, Design and Implementation of Financial Management, Purchase and Inventory Management System using Sun Systems from Systems Union, UK.

9th South Asian Federation (SAF) Games, Islamabad
Study, Design and Implementation of Wide Area Network (connecting 14 locations) using Acer Computers and other communication equipment.

Petronas Carigali
Systems Analysis, Design and Implementation of Financial Management System using Sun Systems from Systems Union, UK.

Polish Oil & Gas Company
Systems Analysis, Design and Implementation of Financial Management System using Sun Systems from Systems Union, UK.

Nimir Chemicals, Lahore
Systems Analysis, Design and Implementation of Financial Management, Sales Order and Inventory Management System using Sun Systems from Systems Union, UK.

Wazir Ali Industries, Karachi
Systems Analysis, Design and Implementation of Financial Management, Sales Order and Inventory Management System using Sun Systems from Systems Union, UK.

Siza Foods (Pvt.) Ltd. – McDonalds, Karachi.
Systems Analysis, Design and Implementation of Financial Management System using Sun Systems from Systems Union, UK.

GAM Corporation – McDonalds, Lahore
Systems Analysis, Design and Implementation of Financial Management System using Sun Systems from Systems Union, UK.

Holiday Inn Islamabad
Systems Study, Design, Development and Implementation of Hotel Management System.

International Labour Organization (ILO)
Systems Analysis, Design, Development and Implementation of Library System.

USIS
Study and Feasibility Report on the set up of Communications Network

OMV
Systems Analysis, Design and Implementation of Financial and Business Management System using Sun Systems from Systems Union, UK.

Synergy Computers Education Division
Synergy Computers Education Division (SCED) is part of Synergy Computers (Pvt.) Limited (SCL), an information Technology company which has been active countrywide since 1981. SCED was established in order to provide specialized, professional courses, which are not generally offered by other institutes. Our courses are geared directly towards IT professionals and towards students wishing to gain skills to make themselves more employable in the IT job market.SCED instructors are trained IT professionals with a solid background in ‘real world’ implementation and problem-solving. The courses are designed to give theoretical as well as hands-on practical training to students.

The SCED training program will provide you with:

• Experienced and qualified instructors.
• Well-equipped classrooms with Sun Microsystems computers; each student is provided with an individual Sun workstation.
• Relaxed interactive classroom environments, with emphasis placed on applied training
• Small classes of 8 to 10 students, allowing direct personal interaction between students and trainers.
• A supply of necessary course material by the centres to students
• Regular updates of course material as relevant new developments occur in the industry.
• The addition of new courses to the curriculum over time, as a need for such courses is perceived by the management.
• Course completion certificates by SCED to successful participants at the end of each training program

SCED currently offers courses at its centers in Lahore, Islamabad, Karachi and Peshawar. In special cases, training can be organized at client premises, subject to the availability of trainers and provided that the client furnishes the required equipment.